Return & Exchange Policy

At Pashupakshi, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the terms below.

1. Return Eligibility

You can request a return within 7 days of receiving your order. To be eligible for a return:

The product must be unused and in its original condition
The product must be in original packaging
Proof of purchase (order ID or invoice) is required

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products
Perishable items (if applicable)
Personal care or hygiene-related products
Items purchased during clearance sale (if mentioned as non-returnable)

3. Exchange Policy

We offer exchanges for defective, damaged, or incorrect items.

Exchange requests must be made within 7 days of delivery
Exchanges are subject to product availability
If the product is not available, a refund or store credit may be provided

4. Return Process

To initiate a return or exchange:

Contact our support team with your order details
Share images of the product (if damaged or incorrect)
Wait for approval and return instructions

5. Refund Policy

Once your returned product is received and inspected:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method

6. Shipping Charges

Shipping charges are non-refundable
Return shipping costs may be borne by the customer unless the item is defective or incorrect

7. Damaged or Incorrect Orders

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear images. We will resolve the issue as quickly as possible.